The call is yours – you can say as much or as little as you like, and talk about anything that’s on your mind. We are here to listen to anything you want to say without any judgement and in confidentiality. Our volunteers will given you the time and space to discuss your feelings and emotions and talk through whatever might be troubling you.

Not at all. Volunteers are trained to be able to listen and support students with any issue. No problem is too big or small – you don’t even need a reason to call – if you just want to chat, or share what’s on your mind, or talk about your day then we’re here to listen.

All our volunteers are trained in the same way and should be able to offer the same level of service. You can’t ask for a specific volunteer, however if you’d like to speak to a different volunteer you can end the call and call back.

Yes! All listening volunteers have been trained in active listening and are able to support you with any issues or problems on your mind. Every Nightline Service delivers their own training to their volunteers before they begin taking calls, this training must meet the Nightline Association’s good practice guidelines. Nightline volunteers take part in continuous training and development throughout the year.

We understand that there are many students at Lancaster for whom English is not their first language. We offer an email service and instant messaging service for those that might find it easier to contact us in writing.

We usually open applications once per term. The best place to stay up-to-date with the process and when we’re recruiting new call-takers is on our Instagram page.

Our call-taker applications are currently closed, but you can register your interest to apply during Lent Term here.

If you want to volunteer, but aren’t sure that being a call-taker is the right fit for you: our friendly publicity team is also open to volunteers, who help run our Instagram, chat with students at events, and even rock the Nelly suit you may have seen around on campus! Read more about how you can get involved here. 

We’re so glad you want to help our cause!

Donate directly through our JustGiving page – any amount, big or small, is a huge help and as an entirely volunteer student-run group, we appreciate every penny to make our service even better for our callers!

You can also download the EasyFundraising browser extension, which lets us passively earn money from brands as you shop online!

Yes, absolutely you can!

They’ll still have to go through the application, assessment, and training processes, but we can anonymously let your friend know that someone in their life thinks they’re perfect for the job – all you need to know is their student email address, then head over to our quick Nudge a Friend form.

 We would love to!

The best way to get in touch with our publicity team is either by emailing at lancasternightlinepub@gmail.com or messaging through Instagram.

That’s our mascot, Nelly! They’re often seen around campus, raising awareness of Nightline and what we do.

Often mental health and feeling low can be the elephant in the room that gets overlooked for one reason or another… but we’re here to talk about it! For us and our callers, Nelly represents being able to talk about whatever is on your mind without any worry of being judged or feeling like a burden for simply wanting to be heard. That’s exactly what we’re here for.